literature_educative : complaint letter

A letter of complaint, or complaint letter, is normally written to deal with a problem situation when other attempts (i.e. phone contacts, e-mails, etc.) have failed to rectify the situation. The complaint letter formalizes a problem situation by putting it into writing and is usually the last resort to try to get a situation resolved.

EFFECTIVE COMPLAINT LETTERS SHOULD BE:

Concise - can be understood quickly.
Authoritative - are well written and professionally presented
Factual - enable the reader to see immediately the relevant details, dates, requirements
Constructive - with positive statements, suggesting positive actions - encourage action and quicker decisions.
Friendly - with a considerate, cooperative and complimentary tone because the reader responds positively to the writer and wants to help.

for example:

Masriah Pakku

Customer for suju’s goodies

Fandom ELF

SjHolic Makassar Shop

Mamoa 4- 06, Mangasa, Tamalate

90221, Makassar

09 june 2015

Admin of SjHolic Makassar

Jl.R.S Faisal no. 5 (Jl. A.P Pettarani)

Makassar, Sulawesi Selatan, 90222

Dear Miss

I am writing this letter to bring your attention that I am not satisfied and want to complaint about your quality of service provided at SjHolic Makassar – PO of suju’s stuff packet. I am talking about the lateness of delivery on 7 june 2015 that is actually deliver on 30 may 2015 and I want to let you know that I was very upset with your performance because it was added also with the stuff that I ordered was not appropriate with my request on your facebook. I ordered the size M for the Yonsei Jacket and the picture in my watchband was leeteuk only.

I have been a loyal customer of your bussiness but now I am completely dissappointed. I expect quality person from you and request you to exchange the stuffs with the one I have ordered. I will send back the stuffs to you and expect your full responsibility.

I look forward to your replies within shortest time.